FAQs & Troubleshooting

DenSureFit Chairside Kit— FAQs & Troubleshooting 

GENERAL QUESTIONS

Q1: What is included in the DenSureFit Chairside Kit?


A: Each Chairside Kit includes:

• Instructional guide for in-office application
• 1 x 50cc cartridge of DenSureFit soft silicone
• 10 x Mixing tips
• 1 x 5ml bottle of primer with medical swabs for application
• 1 x 5ml bottle of Remove solution for ease of VPS removal
• 5 individual Snug-Up Kits will be provided to patients post-application for at-home maintenance.


Q2: What is the purpose of the 5 Snug-Up Kits in the Chairside Kit?


A: These kits are given to each patient who receives a DenSureFit reline. They allow the patient to make small adjustments at home to maintain a snug fit as their gums change, with the support of our Care Coaches.

Q3: What type of dispenser is compatible with the 50cc cartridge?


A: A standard 1:1 50ml (50cc) automix dispenser gun is required for use. These are commonly used with crown and bridge or chairside reline materials.

Q4: Is primer required before applying DenSureFit?


A: Yes. Applying the included primer ensures strong adhesion between the silicone and the denture base. Always allow the primer to dry fully before applying the silicone. 

Q5: How long does the silicone take to cure?


A: The material sets in approximately 4 minutes intraorally. Have the patient apply steady, gentle pressure during curing.

CLINICAL APPLICATION

Q6: Can I use DenSureFit on both upper and lower dentures?


A: Yes! DenSureFit is designed for use on both arches. Apply and fit each denture separately for best results. Always begin with the upper application to ensure proper bite reference before proceeding with the lower application.

Q7: How much silicone should I apply?


A: Less is More! For an upper denture application, apply three lines of silicone vertically down the palate all the way to the back edge of the denture. Apply 1 silicone line into the trough, ensuring the silicone reaches the back edge of the denture inside the trough. For a lower application, apply 1 line of VPS into the trough only, ensuring the VPS touches the back edge of the denture within the entire trough.

Avoid overbuilding the material, and remember that DenSureFit is buildable! You can continue to reapply until you have successfully achieved a smooth layer of VPS throughout the entire denture. The application should reflect a smooth layer throughout the denture, up and over the walls of the denture, reaching the ridge of the denture—without any voids of material.

Q8: What if the patient still feels looseness after the initial reline?


A: Instruct them to use their Snug-Up Kit at home. If they need help, our Customer Care Team can schedule a 1-on-1 video call with a Care Coach to walk them through the snug-up process.

Q9: How long will the reline last?


A: A well-applied reline can last up to 3-6 months or longer with proper care. Snug-Up Kits help extend that fit by allowing for minor adjustments at home. Verify by visually inspecting the reline at follow-up appointments to ensure there is no discoloration, lifting of silicone, or bacteria growth within the reline.

TROUBLESHOOTING & PATIENT SUPPORT

Q10: The silicone is peeling or lifting—what happened?


• A: This may be caused by:
• Incomplete drying of the denture before primer
• Touching the primed surface
• Moisture contamination during application Ensure proper prep and technique.
• The denture may not have properly been cleaned before application.


Q11: What if patients are unhappy with their fit or have issues with their Snug-Up application?


A: We offer top-tier customer support. The patient can call us directly and our Care Coaches will:

• Walk them through troubleshooting via video call
• Provide free replacement material if needed
• Help them redo the application for a better result


Q12: Can patients use adhesive with DenSureFit?


A: Yes. For added security, we recommend powder adhesives on top of the cured silicone (avoid creams).

Q13: Should the cartridge be refrigerated?


A: No refrigeration is needed. Store in a cool, dry place at room temperature—ideally below 75°F.

Q14: How can a dental office or patient contact DenSureFit for help?


A:

• Phone: 844-682-3368
• Business Hours: Mon-Fri 8:00 am - 5:00 pm PST
  
• Live Help: Our Care Coaches are available to support both providers and patients via scheduled video appointments.

  

This FAQ section empowers dental professionals and patients with clarity, confidence, and continued support when using DenSureFit.

Click here to download a PDF of these instructions.